Terms & Conditions

This website, www.velvettexado.com, is owned and operated by Velvet Texado Private Limited, a company duly registered under the laws of India. All business licenses, operations, and legal registrations associated with this website are held in the name of Velvet Texado Private Limited.

The brand "Velvet Texado" and its associated logo, design elements, and trademarks are the exclusive intellectual property of Velvet Texado Private Limited. Any unauthorized use, reproduction, or distribution of the Velvet Texado name, trademark, or related content is strictly prohibited and may result in legal action.

All content, images, designs, and materials featured on this website are protected under applicable copyright and trademark laws. Velvet Texado Private Limited reserves the right to update or modify this disclaimer at any time without prior notice.

For any legal or licensing inquiries, please contact us at vine@velvettexado.com.

This document is an electronic record in terms of the Indian Contract Act 1872; the Information Technology Act 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000.

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This electronic record is generated by a computer system and does not require any physical or digital signatures.

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These terms of use (“Terms of Use”) are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of a platform. These Terms of Use are published for access or usage of the website viz., www.velvettexado.com (“Website”) which is owned and operated by Velvet Texado Private Limited, having its registered office at Velvet Texado Pvt. Ltd., Manali Road, Plakkad, Pin-678001, Kearala, India (“Company”).

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These Terms of Use are a legally binding agreement between you as the user(s) of the Website (referred to as “you”, “your” or “User” hereinafter) and the Company (referred to as “we”, “us”, “our” or “Company”).

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Your access of the Website signifies your consent to these Terms of Use and shall be deemed to be a valid contract formed through electronic means which shall be enforceable against you in the same manner as any other written contract. Your use and purchase of the products, and services as available on the Website (hereinafter collectively referred as the (“Service(s)”) is governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. By accessing the Website or using the Services, you agree to accept and be bound by these Terms of Use. Please do not use the Services or access the Website if you do not accept all the Terms of Use along with other policies including privacy policy or are unable to be bound by these Terms of Use or other applicable policies of the Company available on the Website.

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When you use any of the Services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as a part of this Terms of Use, by mere reference. You acknowledge and agree that Company may amend any term of these Terms of Use at any time by posting the relevant amended and restated terms on the Website. By continuing to use the Services or access the Website, you acknowledge to have accepted the amended terms and agree that the amended terms will apply to you. It is your responsibility to periodically review these Terms of Use for any updates and changes. If there is any conflict with any other policy or document on the Website, the terms of use shall prevail.

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Your access to the Website may occasionally be suspended at the sole discretion of the Company or restricted to allow repairs, maintenance, or an addition of a new facility or service at any time without any prior notice to you. The Company shall not be held liable or responsible for the non-availability of the Website during the periodic maintenance operation or unplanned restrictions. However, we will endeavour to ensure uninterrupted availability or uptime of the Website.

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1. Eligibility

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The Services are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. You shall not use the Services if you are not of legal age to form a binding contract with Company. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents are not eligible to use the Website or avail the Services. If You are a minor i.e. under the age of 18 years, you shall not register as a member on the Website and shall not transact or use the Website or avail any Services. It is however clarified that whilst registering as a member on the Website or placing any order, the Company shall solely rely upon the information provided by you and the representations made by you. In the event the information provided by you is found to be incorrect, you undertake to indemnify the Company and hold the Company harmless against any third party (civil or criminal) claim.

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2. User Account and Registration

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a. To place an order for the products, you will be asked to provide your contact information and email address. You will be eligible to place an order after filling in the necessary details including address, delivery options and payment details as may be required at the time of placing an order. In case you want to check out previous orders or place new orders on the Website, your contact information and email address shall be verified by the Company by a onetime password which shall be shared on your contact information and/or email address. Upon providing the one-time password, you will be eligible to place an order after completing the order process.

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b. You agree to use the Website to make legitimate enquiries or orders. You will not make any speculative, false, or fraudulent orders. If we are of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities. You also undertake to provide correct and accurate e-mail, address and/or other contact details to us as required for us to complete your order. If you do not give us all of the information that we need, we may not be able to complete your order.

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c. You agree to: (i) immediately notify the Company in case of any unauthorized use of your account or any other breach of security; and (ii) ensure that you exit from your account at the end of each session. The Company, at its sole discretion may ask for the verification of the account information provided by you.

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d. We, our employees, agents, directors, and officers will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. We reserve the right to refuse access to our Website, terminate account, remove or edit content at any time without notice to you.

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e. You are responsible for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account. We shall not be liable to any person for any loss or damage that may arise as a result of any failure by you to protect your account. We reserve the right to refuse service, terminate accounts, or remove or edit content at its sole discretion. You are entirely responsible for the security and confidentiality of your account.

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f. You consent to the inclusion of your account information to access the Website and avail the Services and authorize the Company to use your account information in accordance with the Company’s Privacy Policy. The Company reserves the right to refuse access to the Website or to terminate access granted to you at any time if the information or documentary proof is incorrect or misleading and/or without providing any reasons to you.

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g. The manner of usage, protection and confidentiality of your account information is more specifically dealt under the Privacy Policy, and you are requested to read the Privacy Policy in detail before sharing your account information or creating an account on the Website.

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3. Contract of Sale

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a. Listing and display of a product by us on our Website is our invitation to you to make an offer for purchase of such product. Likewise, the placement of an order on the Website by you is your offer to buy the product(s) from us.

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b. Once you have placed an order with us for purchase of a product, you will receive an e-mail and/or SMS on mobile confirming receipt of your order and containing the details of your order. The order confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.

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c. We only accept your offer and conclude the contract of sale for a product ordered by you, when the product is shipped or dispatched to you and an e-mail and/or registered mobile number confirmation is sent to you that the product has been shipped or dispatched to you. All orders placed are subject to the availability of such product.

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4. License

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a. We authorise you to view and access the Website solely for provision of the Services i.e., identifying products, carrying out purchases of products and processing returns and refunds, in accordance with the relevant policies, therefore, grant you a limited, revocable permission to access and use the Services. 

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b. You acknowledge and agree that the Company may interrupt, terminate, discontinue, or block your access to the Services or portions thereof at any time. The Company reserves the right to terminate or suspend your use of the Services upon a good faith determination of a violation of the Terms of Use.

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c. Any license granted to you does not include a license for: (i) resale of products or commercial use of the Website; (ii) any collection and use of product listings, description, or prices, (iii) any use of the Services other than as contemplated in these Terms of Use, (iv) any downloading or copying of login credentials of user, (iv) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of the Website and (f) creating and/ or publishing your own database that features parts of the Website.

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5. Pricing and Payment Mechanism

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a. All prices are subject to change at the sole discretion of the Company without prior notice to the User. You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

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b. Credit card or debit card: You can enter your card details at the time you place your order using a valid credit or debit card (VISA, Mastercard, Rupay or such other option(s) as offered). The applicable amount will immediately be debited from your card. We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

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c. Cash on Delivery: You may choose to pay by cash on delivery upon receipt of the goods.

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d. UPI: You may choose to pay your order with UPI. The order value will be debited from the associated bank account when you have placed your order at the checkout page along with any additional charges.

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e. Gift Cards/ Vouchers: To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the gift card or voucher, the extra balance must be paid at checkout. Validity of gift cards/vouchers shall be for a period of 1 (one) year from the issuance date.

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f. Store Credits: If you have any store credits that you want to utilize while placing an order, log in from the same email address to which the note has been issued. Store credits can only be used on full-price items and cannot be applied to discounted or sale items. Validity of store credits shall be for a period of 1 (one) year from the issuance date.

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g. Digital Wallet: You may choose to pay your order from the list of digital wallets mentioned on the Website. The order value will be debited from the wallet balance when you have placed your order at the checkout page along with any additional charges.

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h. Net Banking: You may choose to pay for your order via net banking. The order value will be debited from the associated bank account when you have placed your order at the checkout page.

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i. You will receive your receipt/tax invoice with respect to the order via e-mail as well as in the order package delivered to you.

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j. You are requested to see our Privacy Policy to see how your personal information will be used and stored by us.

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k. While we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.

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l. A nominal fee applies to Cash on Delivery (COD) orders, if your PIN code is supported. Rejection of a confirmed COD order will result in future service restrictions. When possible, we will send an email with a tracking link for your order. Shipping times are not guaranteed due to external factors, and shipping and COD fees, if any are non-refundable.

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m. Upon cancellation or return of any product any store credits used by you to place the order shall not be refunded.

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6. Communication and Unsubscription

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a. By accepting the Terms of Use, you also accept to receive news, updates, offers/ campaign related SMS, to the mobile phone number provided by you. By accessing and using the Website and/ or verifying your contact number with us, you explicitly consent to receive such communications (through call, SMS, email, or other digital and electronic means) from us and/or our authorized representatives.

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b. You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters, and other notifications from us at any time by following the instructions set out in such communications.

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7. User Responsibilities

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a. User will not upload, post, transmit, publish, or distribute any material or information that is unlawful, or which may potentially be perceived as being harmful, threatening, abusive, harassing, defamatory, libellous, vulgar, obscene, or racially, ethnically, or otherwise objectionable.

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b. User shall access the Website and transact at its sole risk and shall use its best and prudent judgment before entering into any transaction through the Website.

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c. User undertakes to behave professionally with the employees and representatives of the Company at all times. Any misbehaviour, unprofessional conduct, verbal, and physical abuse is prohibited and will be considered as a violation of these Terms of Use.

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d. User shall extend cooperation to us in our defence of any proceeding that may be initiated against us due to a breach of your obligations or covenants provided herein.

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e. User shall not engage in any activity that interferes with or disrupts the Services.

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f. The information available on the Website does not authorize the User to download and use the data for commercial purposes. In case a User is found to be in violation of this then the Company at its sole discretion may suspend its account and also may take such action as it may be advised.

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g. User should be at least eighteen (18) years of age or above and should be fully able and competent to understand and agree to the Terms of Use and other policies of the Website and should agree to these Terms of Use and other policies of the Website out of his own free will and without any coercion or intimidation.

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h. User should have full power and authority to accept the Terms of Use and other policies of the Website, to grant the license and authorization (if applicable) and to perform the obligations hereunder.

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i. User shall ensure that the information and material submitted on the Website or in relation to the Services is true, accurate, current, and complete. User may be required to furnish additional documents or information as the Company may deem fit. User agrees to promptly provide such additional documents and information, failing which the Company reserves its right to take appropriate measures against the User.

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j. User shall ensure compliance with all applicable laws while accessing the Website or availing the Service.

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k. User shall ensure that any information related to support or orders remains confidential and is not shared with third parties through social media or any other public platforms.

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8. User's Conduct

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a. The Website may be used by the Users for lawful purposes only. The Company specifically prohibits any use of the Website for, and you agree not to use the Website for, any of the purposes, including but not limited to, the following and you shall also not do or cause to do any of the following:

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i. Copying, reproducing, duplicating, modifying, publishing, transmitting, displaying, performing, selling, or distributing any of the Services or any information, text, images, graphics, video clips, sound, directories, files, databases, or listings, etc. available on or through the Website (the "Website Content"). The Website Content includes proprietary information, which, include but not limited to, information, text, photographic and other images, and data contained therein and the proprietary algorithm, organization, and structures for categorizing, sorting, and displaying such information in whole or in part, or

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ii. Downloading any Website Content unless you see a 'download' or similar link displayed on the Website by reference or unless you have obtained our prior consent to download the Website Content, or

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iii. Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of the Company. User may not use any meta tags or any other "hidden text" utilizing the Website's or Company's name or trademarks without the express written consent of the Company, or

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iv. Using of data extraction, robot, spider, or any other data mining technology or automatic or manual process to monitor, merge, decompile, disassemble, scrape, translate, decode, reverse engineer, decompile, cache, extract data from, copy or distribute the Website Content (except as may be a result of standard internet browser or search engine), or

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v. Use or distribute any information from the Website Content, including information that has been verified or confirmed by you, to directly or indirectly create or contribute to the development of any database or product, or

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vi. Using a buying agent to conduct transaction on the Website;

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vii. Making a purchase on the Website for reselling the products;

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viii. Use, reproduce, publish, or compile any portion of the Website Content for the purpose of selling or licensing any portion of the Website Content or making any portion of the Website Content publicly available; or

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ix. Store, copy or export any portion of the Website Content into any database or other software, except as expressly set forth in the permitted usage above; or

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x. Use the Website Content or any portion of Website Content in a manner, that:

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- is unlawful, threatening, abusive, harmful, libellous, tortious, defamatory, false, misleading, obscene, vulgar, racially, or ethnically offensive, invasive of privacy or publicity rights, inclusive of hate speech, or would constitute or encourage a criminal offence, violate the rights of any party, give rise to liability, or violate any applicable laws, intentionally or unintentionally, or is otherwise objectionable; or

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- infringes any patent, copyright, trademark, trade secret, or other proprietary right of any party or violates the privacy or publicity rights of any party; or

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- constitutes unlawful advertising or fraudulent, unfair, or deceptive practices, "spam" or any other form of unlawful solicitation in India or any other jurisdiction, with limited exceptions as may be granted by the Company in writing; or

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- contains software viruses or any other computer code, files or programs that are designed to or have the capability to interrupt, modify, damage, improperly access, disable, destroy, or limit the functionality of the Website Content or servers or networks connected thereto or the activities of other users of the Website Content or of any computer software or hardware or telecommunications equipment.

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b. Use any portion of the Website Content to encourage or engage in illegal activity, stalk, or harass another person, or violate these Terms of Use or any applicable spam or privacy laws.

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c. Misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other materials that are malicious or technologically harmful. You must not attempt to gain unauthorized access to any portion or feature of the Website or any other systems or networks connected to the Website or to the server on which the Website is stored or to any of the Services offered on or through the Website or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack.

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d. We will not be liable for any loss or damage caused by a denial-of-service attack or viruses that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any information posted on it, if consented to, or on any website linked to it. You agree to immediately report to us all incidents involving suspected or actual unauthorized access, disclosure, alteration, loss, damage, or destruction of data.

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e. Unless expressly permitted, Users shall not probe, scan, or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website, or any network connected to the Website. User may not reverse look-up, trace or seek to trace any information of any other User or visitor to the Website, or any other user, including any account on the Website not owned by User, to its source, or exploit the Website or any Service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User's own information, as provided for by the Website. If you come across any content or activity on the Website that is illegal or in violation of these Terms of Use or other policies, you are requested to immediately notify the Grievance Officer specified in the Privacy Policy.

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f. The sole responsibility of the safe custody of the log-in details shall be that of the User and the Company shall not be responsible for data loss/theft of data/corruption of data or the wrong usage/misuse of the log-in details and any damage or leak of information and its consequential usage by a third party. User undertakes to take all reasonable precautions at its end to ensure that there is no leakage/misuse of the log-in details.

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g. By providing any information, content, or material, including but limited to, photos, videos, images, phone numbers, email ids, chat details, tech tickets, etc. ("User Content") to the Company or our representative(s), you grant perpetual, worldwide, royalty-free, revocable and sub-licensable license to the Company to display, transmit, distribute, reproduce, publish, translate, and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Website, the provision of any Services and/or the business of the Company. You confirm and warrant to the Company that you have all the rights, power, and authority necessary to grant the above license.

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h. The Company shall share and transfer the User Content to third party service providers who assist in operating and maintaining the website and delivering Services to you and you agree to such transfer of the User Content by the Company to third-party service providers.

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9. Limitation of Liability and Disclaimer

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a. You agree that your use of the Website shall be at your sole risk.

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b. To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, and agents exclude all warranties, express or implied, in connection with the Website and your use thereof. The Company excludes all conditions, terms or representations about the accuracy or completeness of the Website Content and assumes no liability or responsibility for any:

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i. errors, mistakes, or inaccuracies of Website Content,

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ii. any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,

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iii. any interruption or cessation of transmission to or from our Website,

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iv. any bugs, viruses, trojan horses, or the like which may be transmitted to or through our Website by any third party, and/or

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v. any errors or omissions in any Website Content or for any loss or damage of any kind incurred as a result of the use of any Website Content made available via the Website.

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c. We hereby expressly disclaim all warranties and representations of any kind with respect to any Website Content and features available on the Website, including but not limited to:

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i. warranties as to merchantability or use for a particular purpose the Website Content whether or not the Company knows or has reason to know or has been advised of any such purpose or

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ii. warranties as to any results to be obtained from any use of the Website Content or information derived from use of the Website.

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d. The Company (and its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) shall not be liable to you or to any third party should the Company exercise its right to modify or discontinue any or all the contents, information, data, software, products, features, and services published on this Website.

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e. The Company (and its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) makes no representations about the suitability of the contents, information, data, software, products, and Services contained on this Website for any purpose. All such contents, information, software, products, and Services are provided "as is" without warranty of any kind. The Company (and its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) hereby disclaims all warranties and conditions with regard to these contents, information, software, products and Services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, and availability.

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f. In no event shall the Company (and its owners, consultants, advertisers, affiliates, partners, officers, directors or employees) be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of the Website or any consequences arising out of the account information submitted by you or with the delay or inability to use the Website, or for any contents, information, software, products, features and services obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, strict liability or otherwise.

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g. Under this Terms of Use, you assume all risk of errors and/or omissions on the Website, including the transmission or translation or presentation or analysis of information. You assume full responsibility for implementing sufficient procedures and checks to satisfy your requirements for the accuracy and suitability of the information provided on the Website. Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk.

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h. No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated herein.

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i. You agree and acknowledge that soliciting or receiving services from any Service Provider independently is solely at your own risk and in such an event, you waive any rights that you may have under these Terms of Use.

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10. Intellectual Property Rights

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a. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, all title, ownership and intellectual property rights in Website and Website Content shall remain with the Company or licensors of the Website Content, as the case may be, including without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce, or distribute any content from the Website belonging to the Company without obtaining an express authorization from the Company. All rights not otherwise claimed under the Terms of Use and other policies of the Website or by the Company are hereby reserved.

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b. You agree not to interfere or infringe our rights in any marks, service marks, trade name and any other marks used by the Company ("Marks") including challenging our use, registration, or application to register the Marks, anywhere in the world, and that you will not harm, misuse, or bring into disrepute any of the Marks. The goodwill derived from using the Marks or any part thereof, shall inure exclusively to the benefit of the Company.

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c. All Marks, domain name, trade dress including the look, feel and design of the Website, Website Content, interfaces, etc., and the selection and arrangements thereof, is the property of the Company, unless otherwise indicated. All this is protected under copyright, trademark and other applicable intellectual property laws and may not be used by you, except as permitted by the Company. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

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d. All third-party trademarks advertised or displayed on the Website belong solely to the respective third party and we do not have any rights over such third-party trademark.

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e. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for the User Content. However, with regard to product customization service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you grant a non-exclusive license for the use of the same.

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11. Delivery and Shipping

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a. All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to cancel your order and refund any amount that you might have paid. Further, at our sole discretion, we may give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any amount paid by you.

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b. We reserve the right to withdraw any products from the Website at any time and/or remove or edit any materials or content on the Website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from the Website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the order confirmation.

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c. We will attempt to deliver the purchased product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the product, our logistic partners will make a maximum of 3 (three) attempts to deliver the purchased product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased products at our sole discretion and process the return of such product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

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d. If upon delivery, the package appears damaged, has a torn shipping label, or shows signs of tampering, you should refuse to accept the package from the carrier. Accepting a visibly damaged package may affect your eligibility for certain return or refund options.

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e. The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is the later.

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12. Warranty and Returns

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a. Product exchanges and returns are accepted within 14 (fourteen) calendar days from the date of purchase. We strive to offer a pick-up service for exchanges or returns, but it is not guaranteed. In such instances, customers are asked to ship the return themselves.

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b. Please note that we offer only 1 (one) pick-up per order for exchanges or returns, even if the logistics or operational error is on our part. Final sale items and sample units (which may have minor imperfections) are not eligible for return or exchange.

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c. Products that are returned without original packaging are ineligible for returns. Unauthorized in-bound shipments or ineligible returns will be recycled or discarded without notice and may result in additional service fees and/or future service restrictions.

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d. The Company shall have the right to process refunds as store credits. At the sole discretion of the Company, refunds may be processed to the original mode of payment made for the products.

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e. In case of any defects discovered within 14 (fourteen) calendar days of purchase, please email help@marchtee.com using the email associated with the order. As a small business, we cannot accommodate requests for standard or defective products beyond this timeframe.

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f. You can go to my orders on your account page, then click on the order you want to return, select the item to be returned and submit the request. After that, please place the item you wish to return in the parcel the item was received in and hand it over to the delivery person assigned to carry out the pick-up.

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g. Upon receipt of the product, we will fully examine it and notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 (thirty) days of the day we confirmed to you via email that you are entitled to a refund or replacement.

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h. Any product which is damaged or not in the same condition as you received it, or which is worn will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.

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13. Cancellation of Order

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a. Orders cannot be cancelled once it has been processed for packing or shipped from the warehouse. However, only the orders which has not been processed for packing or shipped from the warehouse could be cancelled.

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b. On receipt of the cancellation request, we shall cancel the order and initiate the refund the amount paid by you for the products. The amount shall be refunded to you through the same mode of payment used by you for the purchase.

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c. The Company shall have the right to process refunds as store credits. At the sole discretion of the Company, refunds may be processed to the original mode of payment made for the products.

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d. By placing an order with us, you acknowledge that once a product has been delivered, any attempt to initiate a chargeback, reversal of payment, or any similar dispute with your payment provider—without first contacting our customer support and following the prescribed refund process—shall constitute a breach of these Terms of Use. In the event of such unauthorized chargebacks, we reserve the right to suspend or terminate your account, recover any additional administrative or legal fees incurred, and pursue any other remedies available under applicable law.

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14. Force Majeure

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Under no circumstances shall the Company be held liable for any loss of data, delay or failure or disruption of the content or Services delivered through the Website resulting directly or indirectly from acts of nature, forces or causes beyond the Company's reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, acts of God, pandemic, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

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15. Notices

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a. All legal notices or demands to or upon the Company shall be made in writing in English language and sent to the Company personally, by courier, certified mail, or electronic mail to the following entity and address: Name: Velvet Texado Private Limited, Address: Velvet Texado Prive Limited, Manali Road, Plakkad, Pin-678001, Keraqla, India., Attn: Business Development Manager, Email ID: vine@velvettexado.com The notices shall be effective when they are received by the Company in any of the above-mentioned manner.

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b. All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by email to the last-known correspondence, or email address provided by the User to the Company, or by posting such notice or demand on an area of the Website that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when:

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i. the Company is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or

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ii. immediately upon Company posting such notice on the Website that is publicly accessible without charge.

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16. Breaches

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a. The Company reserves the right in its sole discretion, without intimation to the User, to remove, modify or reject any User Content that the User submits to, posts, or displays on the Website which the Company reasonably believes is unlawful, violates these Terms of Use, could subject the Company or its affiliates to liability, or is otherwise found inappropriate in the Company's opinion. If the User breaches any Terms of Use, or if the Company has reasonable grounds to believe that the User is in breach of any of the Terms of Use or other policies of the Company, the Company shall have the right to take such disciplinary actions as it deems appropriate, including without limitation:

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i. suspending or terminating the User's account and any and all accounts determined to be related to such account by the Company in its sole discretion;

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ii. restricting, downgrading, suspending, or terminating the subscription of, access to, or current or future use of the Website;

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iii. removing any User Content that the User has submitted, posted or displayed; and

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iv. any other corrective actions, discipline or penalties as the Company may deem necessary or appropriate in its sole discretion.

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b. Notwithstanding anything contained herein in these Terms of Use, the Company may with or without notice and in its sole discretion be entitled to suspend, de-activate, or de-list the User's account for any reasons including without limitation, economic constraints, operational difficulties, financial implications, usage behaviour of the User on the Website or with the Service Provider etc. The Company reserves the right to cooperate fully with governmental authorities, private investigators and/or third parties in the investigation of any suspected criminal or civil wrongdoing. Further, the Company may disclose the User's identity and contact information, if requested by a government or law enforcement body or third party pursuant to legal communication received by the Company, or as a result of a subpoena or other legal action.

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17. Indemnification

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You agree to indemnify, defend and hold harmless the Company and its affiliates, directors, officers, employees, agents, sub-contractors, partners and representatives against any loss, liabilities, expenses, costs, claims (including third-party claims) or damages (including but not limited to loss of profits) suffered as a result of unauthorised attempts to: (a) defeat or circumvent the account Information or other security features of the Website; (b) use the Website for other than intended purposes; or (c) obtain, alter, damage or destroy information or otherwise to interfere with the system of its operation that are not permitted and may result in a loss of access to the Services. User shall also indemnify, defend and hold harmless, the Company, its affiliates, directors, officers, employees, agents, sub-contractors and representatives, from any and all damages, losses, claims (including third-party claims), expenses, costs and liabilities (including legal costs on a full indemnity basis) which may arise out of your access to the Services, use of the Services, your submission, posting or display of any User Content, breach of these Terms of Use and/or other policies of the Website.

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18. Termination

a. The Company may de-register you from its Website and/or terminate your use of the Website or its Services if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any of these Terms of Use and/or other policies of the Website.

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b. Notwithstanding anything mentioned above, these Terms of Use will survive indefinitely unless and until the Company chooses to terminate them.

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c. If the Company terminates your use of the Website or any Service, the Company may delete any content or other materials relating to your use of the Service and the Company will have no liability to you or any third party for doing so.

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d. You shall be liable to pay for any Service or product that you have already ordered / used until the termination of these Terms of Use.

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19. Governing Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms of Use as well as for any Service/product sold by the Company through the Website or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Palakkad, Kerala.

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20. Disputes

All complaints/ queries relating to the Services, or the Website need to be routed by reaching out to our customer support team at tax@velvetexado.co.uk.com. The Company would require a minimum of 7 (seven) working days to respond to the complaints queries/ raised by you. However, the Company shall not respond to any complaints/ queries relating to any events arising out of non-compliances of terms of use by you. Further, the Company may take such additional time to respond to a compliant/ query as it may deem fit. In case of any non-compliance of these Terms of Use, the Company shall have the right to take appropriate legal action under applicable laws against the User.

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21. Severability

If any provision of the Terms of Use is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision, and all other provisions of these Terms of Use shall continue to be in full force and effect.

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22. Amendment

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time without any prior notification to the User(s) and the amended and revised Terms of Use shall be effective forthwith. Your continued use of our Services will signify your deemed acceptance of the revised Terms of Use.

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23. Entire Agreement

Subject to any terms and conditions, the Terms of Use and other policies of the Website constitute the entire agreement between the User and the Company and govern User's use of the Website and Services. Any agreement executed by any User with the Company in relation to the Services shall be read along with these Terms of Use.

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24. Assignment

The Company shall have the right to assign the Terms of Use (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms of Use to any person or entity (including any affiliates of the Company).

May 17, 2025.